CANCELLATION POLICY

At Salon Spruce, we cherish your time, and that of our team. We believe your appointment time is very valuable. We hold the appointment time specifically for you, and if you must cancel or reschedule your appointment, we kindly ask you give us 24 hour notice.

All new guests must provide a credit card to hold an appointment, as well as lengthy color appointments. Guests who have previously not upheld the cancellation policy will also be required to provide a credit card to hold an appointment.

Any cancellations made less than 24 hours notice, will be charged 50% of the service(s).

No Shows will be charged 100% of service(s).

Appointments made within 24 hours, needing a cancellation (in the same day), must cancel 4 hours prior to the appointment time, otherwise 50% of the service(s) will be charged.

The cancellation policy allows us time to inform guests on our wait-list of any availability, and allows our team to adjust their schedule accordingly.

As a courtesy, Salon Spruce will send out a reminder E-mail, and a text message 48hrs prior to your appointment to confirm. If Salon Spruce cannot reach you, it is your responsibility to  remember your appointment date and time in order to avoid missed appointments and cancellation fees.

SALON LIABILITY

We are not responsible for lost, stolen, or damaged personal items. Smocks and capes are available for you to change into prior to color services to protect valuable clothing.

NEW CLIENT CONSULTATION

Our goal as hair professionals here at Spruce, is to not only to meet, but exceed the expectations of our clients.

To ensure that we as professionals can deliver optimal results each and every time, we require that first time customers, requesting a specialty hair color service, first come in for a consultation appointment to meet with a stylist and discuss hair goals before scheduling the actual hair appointment.

We do this because hair can vary in length, density, and color. So that we can best meet our clients’ needs, this 10-15 minute consultation before the actual appointment will help to set expectations as to what service is required, approximately how long the service will take, and approximately what it will cost.

A consultation does not assume that a particular service can or will be performed. In rare cases, if our stylist feels that a client’s expectations cannot be met, we reserve the right, in our professional position, to kindly refuse service.